Below are a few of our frequently asked questions.

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Do I need to buy a Totem Base?

A Totem base serves as the foundation of your Totem pendant. If you do not already have a Totem base, or the base you currently have is not of sufficient size for the Totem pieces you are ordering then you will require a new Totem base with your order.

How long will it take to receive my order after I place it?

Orders should be delivered to your door by one of our trusted courier partners within 14 business days of placing your order. Due to the hand crafted nature of this product, we are not simply filling orders off of an inventory shelf. We strive for ultimate customer satisfaction and in the unlikely event there is a delay, we will promptly advise you.

Once your order has shipped, we will also send you a shipping confirmation email with the tracking and carrier information, allowing you to track the delivery yourself.

Will any chain fit the pendant I buy?

Chains purchased from our site are guaranteed to fit through the pendant loop. Should you wish to use a different chain that is no problem. Please ensure it’s no larger than 2.9mm in thickness to ensure best fit.

What materials are your pieces made of?

All Totems, Totem bases and Chains sold on this site are made of certified .925 Stirling Silver.

The silver used in the Totem bases and Totems are Canadian sourced, all silversmithing is done right here in Ontario Canada.

The silver used in the chains is of Domestic and Foreign sources.